OnDemand FAQ

More FAQ's coming soon...

1. Where can I find a broadcasting schedule for Air America?

2. Where can I find a list of local Air America affiliates? Up-to-date as of 12/09/08

Streaming:

3. Is live streaming free?

4. I can't hear the live stream!

My Account:

5. I can't log in.

6. I have requested a new password, but I haven't gotten it yet.

7. How can I change my password?

8. How do I cancel my On Demand (Premium) account?

9. How do I update my OnDemand billing information?

10. How can I manually download AAR broadcasts as MP3 files?

11. How do I add the Air America podcast feeds into iTunes?

CUSTOMER SUPPORT

Please use these methods to receive technical and billing assistance.

· Email: If you need technical help, you can send us an email. aarsupport@gmail.com

· Phone: (OnDemand Customers only) Please leave a message that includes your problem, phone number, the best time to call back, and your OnDemand/Premium username. (646) 403-9900

· Chat: If you need immediate help, someone may be available via instant messenger. Please use the following screen names:

AOL IM screen name: bobdaap

Yahoo Messenger screen name: bobdaap